Frequently Asked Questions

If the product is damaged during shipping, you can return it within 7 days for a full refund. Please ensure the item is unused and in its original packaging.

Kindly contact our customer care and share a video of the issue to initiate the return process.

Yes, we offer free standard shippingonly on prepaid orders.

In case of lost or damaged items, please reach out to us immediately, and we’ll assist with a replacement or refund.

Yes, you can cancel your order before it ships. Once shipped, cancellations are not possible.

No, free installation support is not provided.

Yes, onsite service is provided only for manufacturing defects under warranty.

Only manufacturing defects are covered. Burn damage and physical damage are not covered under warranty.

Yes, pro Series is available and costs approximately 30–40% more than the regular series.