Refund policy

Return & Refund Policy

At Artifax, we strive to ensure that all products are delivered in perfect working condition. Please review our return and refund guidelines carefully.

7-Day Return Window

We offer a 7-day return request period from the date of delivery. If 7 days have passed since you received your product, we unfortunately cannot offer a return or refund.

Eligibility for Return

To qualify for a return, the product must:

  • Be unused and in original condition

  • Be returned with original packaging and accessories

  • Include proof of purchase or invoice

  • Not show any physical damage, tampering, or misuse

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following products are not eligible for return:

  • Products that have been installed, used, or tampered with

  • Products with physical damage or burnt components

  • Customised or specially manufactured products

  • Products damaged due to improper handling or third-party software

  • Clearance or sale items

Return Request Process

To request a return, please contact us within 7 days of delivery.

Email: care@artifax.in

Once the request is reviewed and approved, the product must be shipped to the address below:

Return Address
Plot No. 56, Sector 13
AURIC Industrial City, DMIC
Shendra, Aurangabad – 431154
Maharashtra, India
Mobile: 8459059329

⚠️ Important:

  • Returns sent without prior approval will not be accepted.

  • Customers are responsible for arranging and paying for return shipping.

  • We do not provide pickup services or return shipping labels.

Return Shipping Charges

  • Customers must ship the product back at their own expense.

  • Any courier charges incurred by Artifax during the original shipment may be deducted from the refund amount.

Damaged or Incorrect Products

Please inspect your product immediately upon delivery.

If the product is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery at care@artifax.in with photos or videos of the issue. Our team will evaluate the problem and provide the appropriate resolution.

Refund Process

Once the returned product is received and inspected:

  • If the return is approved, a refund will be processed.

  • Refunds will be issued to the original payment method.

  • Shipping or courier charges may be deducted from the refund amount.

Refunds may take 7–10 business days to reflect in your account after processing.

Warranty

Artifax products come with a 1-year warranty covering manufacturing defects and workmanship.

The warranty does not cover:

  • Physical damage

  • Burnt components

  • Unauthorised repair or servicing

  • Improper usage

  • Damage caused by third-party software